Spyder WebCRM – Complete Business Back Office Solution

Welcome to Your Complete Business Back Office Solution

At Spyder, we understand that managing a business can be complex. That’s why we have developed an all-in-one back office system designed to streamline everything from sales processes to customer interactions, ensuring your team can focus on what truly matters.

Why choose us...

Tier 1 Benefits

Comprehensive CRM

Manage customer relationships seamlessly with our user-friendly CRM tool tailored for your sales team’s needs. Centralise contact management, track interactions, and automate follow-ups to improve client engagement.

Automated Invoicing

Say goodbye to manual invoicing. Our automated invoicing feature ensures that your billing is accurate and timely, reducing administrative burden and improving cash flow.

End-Customer Web Interface:

Empower your customers with an easy-to-use interface for scheduling services, tracking orders, and managing their accounts—improving their experience and reducing your support workload.

Tier 2 Benefits

Integrated File Uploading

Allow your installers to upload relevant files directly to the system during their jobs. This feature guarantees that all necessary documentation is readily available, streamlining operations and improving accountability.

Multiple User Views

Tailor user experiences for different roles within your organisation. Whether it's sales, operations, or customer service, each user can access the tools they need through a customised dashboard.

Field Management

Effortlessly manage your field operations. Assign tasks, track job progress, and communicate with your field team in real-time using our integrated mobile app.

Tier 3 Benefits

Automatic Journey Planning

Our mobile app for installers includes automatic journey planning, helping your team optimise their routes and reduce travel time significantly.

Inventory Management

Keep track of your inventory levels and automate stock replenishment notifications. Our intuitive inventory management tools help you maintain optimal stock levels to meet customer demands without overstocking.

Real-Time Internal Communication

With our built-in chat functionality, stay connected with your team. Eliminate the need for external communication systems and enhance collaboration across your organisation.

Frequently Asked Questions

What is the main purpose of the CRM

The main purpose of Spyder is to streamline customer relationship management for businesses. It centralises customer data, automates sales processes, and enhances field operations, enabling organisations to improve client engagement and service. By offering integrated features like automated invoicing and real-time communication tools, Spyder empowers businesses to build stronger customer relationships, drive sales growth, and enhance overall productivity.

How much is it?

Depending on your unique requirements, Spyder offers a variety of subscription plans to choose from. Additionally, they provide customised plans tailored to meet the specific needs of your business, ensuring a perfect fit for your organisation’s objectives.

Do I need to install any software?

No, you do not need to install any software to use Spyder’s CRM. It is a web-based CRM solution, which means you can access it directly through your internet browser. This allows for greater convenience and flexibility, as you can use it from any device with internet access without the need for installation.

What are the benefits of our CRM?

Spyder’s CRM offers numerous benefits, including centralised contact management and streamlined sales processes that boost productivity and enhance customer engagement. Its automated invoicing ensures timely and accurate billing, while the end-customer web interface improves the customer experience. The CRM features efficient field management tools with automatic journey planning for installers, along with integrated file uploading for better project accountability. Inventory management ensures optimal stock levels, and real-time internal communication enhances team collaboration, making Spyder WebCRM a comprehensive solution for optimising business operations and driving customer satisfaction.

Spyder WebCRM - Complete Business Back Office Solution